C3 & HCAHPS
What is HCAHPS
·HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized, publicly reported survey measuring patients’ experiences in hospitals, including communication, responsiveness, environmental conditions, discharge information, and overall satisfaction Centers for Medicare & Medicaid Services+1.
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hosptial scoring
HCAPHS comprises core composite measures (e.g., communication with nurses/doctors, staff responsiveness, medication communication, discharge information), individual items (cleanliness, quietness), and global ratings (overall hospital rating, recommendation). Results are reported as top-box, middle-box, and bottom-box scores. “Top-box” reflects the most positive response, like “Always” or “9 or 10".
published ratings
CMS also publishes HCAHPS Star Ratings—a five-star summary for each measure and an overall "Summary Star Rating"—updated quarterly on Care Compare hcahpsonline.org+1.
· Scores are adjusted for patient mix and survey mode (e.g., mail, phone) to ensure fair comparisons